Home On the Rock Furniture | TERMS AND CONDITIONS
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TERMS AND CONDITIONS

The following terms and conditions apply to all transactions that take place on this website. The use of this site indicates your acceptance of these terms and conditions. The placement of an order indicates your acceptance of these terms and conditions. Please read them carefully and print a copy for future reference.

Payments/Sales

Tax

All sales are tax-free if delivered out of the State of Florida.

 

Payment Methods

Our secure server accepts all major credit cards.

Home on the Rock Furniture  does not accept checks and wire transfers. These payments must be made in full at the time of purchasing. Orders will be processed once the proper funds have cleared.

 

User Warranties

In placing an order, you warrant that you are over 18 years of age, and that you are providing accurate, true, and complete information, and that you have the authority to place the order.

 

Items Received Damaged

Every shipment is insured in the unlikely event that damage occurs during transit. We request that you inspect your item(s) upon delivery. If your item(s) are damaged, print “Damaged Upon Arrival” where you are required to sign for the items and then refuse delivery. After delivery is refused, we will file a claim and send you a replacement product. If product is accepted and damaged, you will be responsible for filing a claim with the proper carrier. For damages unnoticed at the time of delivery, we ask that you send us photographs via email, so that we can address and correct the situation.

 

Order cancellation

Orders with a value of $1000, plus, which are cancelled after 24 hours of the original order date may be subject to a cancellation and restocking fee of up to 30 %, in addition to any warehouse, labor and shipping charges incurred. Special orders and special item(s) CANNOT and WILL NOT be cancelled; NO exceptions.

 

Refunds

All refunds are processed in the following manner: credit or debit card transactions placed online are refunded online within 7 business days of the refund request/approval date, cash or wire transfer transactions are refunded in the form of a Certified Cashier’s Check or Company Check, which is sent by mail within 30 days of the refund request/approval date.

 

Manufacturer’s warranty

Home on the Rock Furniture  grants or implies no warranties on the performance of any products. All warranties provided, if any, are manufacturers’ warranties, which are typically included in the packaging of the product(s). Should you need warranty service, contact Home on the Rock Furniture at +1 305 773 0500/305 814 1396 and we will contact the manufacturer on your behalf. Home on the Rock Furniture WILL charge a mandatory $99.00 USD processing fee to cover initial warranty charges, an in-home inspection fee of $75.00 USD (if necessary), plus additional freight charges and pick-up/ delivery fees involved in servicing your product(s).